Return & Refund

Return & Refund

Brothers Instruments have a very easy and simple return and refund policy to satisfy it’s customer.

Returns Policy

  1. If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us through our email – or WhatsApp: +8801762671227. Your product may be eligible for refund or replacement depending on the product category and condition.
  2. Please note that some products are not eligible for a return if the product is “No longer needed”
  3. For device-related issues after usage you can return within 7 days with a valid reason, we will refer you to the brand warranty center (if applicable) or inform us for warranty service.

Conditions for Returns

  1. The product must be unused, unworn, unwashed, and without any flaws.
  2. The product must include the original tags, user manual, warranty cards, freebies, and accessories
  3. The product must be returned in the original and undamaged manufacturer packaging/box.